10. Top 45 ITIL Interview Questions That Will Help You Ace Your Interview
ITIL is recognised as an Information Technology Infrastructure Library which sets detailed practices for the IT activities such as IT service management (ITSM) and IT asset management which focuses on aligning the IT service which is the need of the business. It describes processes, procedures, tasks, and checklists which are neither in the business organisation sector nor in the technology sector but we can make use of it to represent it in the organisation as a strategy to make the organisation work in a better form. It helps the organisation to establish a baseline that is implemented and measured. It is used to measure the efficiency of the staff or the other employees. There is no formal independent third party who is involved in the organisation. It is started with the growth of the new technology. The certification is given to the new individuals from the new background. The certification will help to get new jobs in the ITIL interview questions career with a good amount of salary.
ITIL interview questions are in the following:
1. What is ITIL?
Ans: ITIL is a set of libraries in which the best method of delivering the highest quality of IT service is provided. ITIL helps in the management of the business risks, strengthening customer relationships with the business, establishing cost-effective practices, and creating a stable IT environment for the customer as well as the business organisation.
2. What is ITSM?
Ans: ITSM is referred to as Information Technology Service Management which is designed as the act of taking the support of people, processes, and the technology to deliver the IT services and support all the customer queries and solve them as much as required.
3. What are the Ps of ITIL?
Ans: The following are the Ps of the ITIL which are the below:
People: It represents the individual who is linked with the processes and the procedure of work.
Processes: The company’s ability to make the employee focus on the work more.
Product: Delivering the product to the customer with the best quality they can provide with no queries from the customer end. The customer should be happy with the product and ensure the payment at the same point in time.
Partners: The partner of the business in the IT organisation should ensure that the work is done properly with the reference of the employee that it is working properly.
4. Explain the Service Value System?
Ans: The service value system is done to earn the components and the programs that will help to synergize to create the value. It includes all the inputs, elements, outputs, and the other components that make perfection to service management.
Guiding Principles: These are the recommendation which the organisation gets from the customer to improve their work to do their best. This includes all the scenarios, Regardless of the aim, goal of the business, strategy, type of work, the management, or the different structure.
Governance: It makes an offer that a structure will be organised properly and it will be done successfully. It aims to make every investment to bring some success from it. The investment helps to gain the value of the company and assures to gain the reputation of the business.
Service Value Chain: It is a model which is used to create, deliver and improve services. It helps to involve the six activities which can be combined in different ways to create multiple stream values.
Practices: These the collection of the organization’s resources which focuses on the performance of some of the specific work and makes it in the best manner.
Opportunity: Every organization tries to deliver the product in the best manner they can do to satisfy every customer. Providing better opportunity to deliver all the products on time to the customer.
5. Explain the phases of the ITIL lifecycle?
Ans: There are different stages of the ITIL lifecycle:
Service strategy: It provides a plan which is used in the life cycle process of any project. In this stage, it ensures that the strategy will be going to be safe and it will join all the business ideas with the employers.
Service design: This stage involves the design of service and some of the extra components which need to be introduced to the business environment. The next phase is to ensure that the service transited properly or not. In this stage, the IT service which is built is kept for the best of the IT services and management process which will be going to happen in the future.
Service Operation which makes sure that the expectations of the end-user are meant to pay the cost of the product without any kind of negotiation.
